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Overview
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Leader reflections
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Our year of impact
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Highlights across our work
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Stories from our community
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Our vision for the future
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Governance and financials
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Acknowledgements
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Go to bsl.org.au
2023 Financial report
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Contents

Pages in this report:
Overview
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Leader reflections
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Acknowledgements
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Our year of impact
(Current page)
Highlights across our work
(Current page)
Stories from our community
(Current page)
Our vision for the future
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Governance and financials
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Annual report 2023

Reshaping Australia’s future

Overview / Highlights

Highlights across our work

Explore some of this year’s key achievements throughout our many services, projects and initiatives.
Children
Youth
Work, economic security and social inclusion
Disability + diversity, equity and inclusion
Aged care
Advocacy + reconciliation
Social Policy and Research Centre (SPARC)
Social enterprises
Volunteering
Chaplaincy
Ali enjoys playgroup at BSL’s Connie Benn Centre, Fitzroy

Children

Strong foundations for life

A positive childhood helps pave the way to a positive future. Work across our many children’s programs and services has helped both children and their families learn together, build resilience, grow connections, and create opportunities for a positive life.

Key highlights

1
A group of young people sitting around a table participating in activities

Youth

Unlocking potential

We work for an Australia where every young person can achieve their goals, be part of their communities, and get the opportunities they need to work and thrive. This year we’ve continued to set young people up for success through programs and initiatives that build on young people’s unique capabilities and aspirations, helping open the way to a brighter future.

Key highlights

2
three people wearing hi-vis vests sitting at a lunch table having a discussion

Work, economic security and social inclusion

Opening opportunities

We’ve continued to drive the change that’s needed to create pathways to economic and financial security – knowing that secure, decent work is a passage out of poverty towards a better future. As well as our different programs and services helping individuals overcome barriers to work and make ends meet, we’ve also advocated for holistic change across economic, social and employment systems – supporting more integrated service models that break down a range of barriers and build the capabilities of everyone.

Key highlights

3
BSL NDIS participant and their support worker enjoying a break after a workout

Disability + diversity, equity and inclusion

Participation for all

We know that for Australia to truly thrive, no one can be left behind. In the past year we’ve continued to work towards inclusion for everyone, helping create a society where people of all abilities, genders, backgrounds and beliefs are valued and can take part.

Key highlights

Disability
Diversity, equity and inclusion
4
BSL aged care resident Shirley in a wheelchair

Aged care

Supporting needs as we age

We believe that at every stage of life, people should be safe, valued and connected to the wider community. Through our care-at-home supports, social hubs and residential services, we’ve helped older people stay independent and live a healthy and engaged life – in the ways that suit them.

Key highlights

5
BSL Executive Director Travis McLeod with another person, both are wearing YES campaign Tshirts

Advocacy + reconciliation

Raising our collective voice

Our work across advocacy and reconciliation is grounded in creating big-picture, big-impact change that ultimately makes a difference in the lives of many. In the past year, we’ve helped reshape the future for the benefit of everyone by setting the agenda on work and inclusion reforms, early years and education initiatives, and policies and practices that support reconciliation.

Key highlights

Advocacy
Reconciliation
6
Two people in discussion together

Social Policy and Research Centre (SPARC)

Policy and research that matters

Our Social Policy and Research Centre (SPARC) lays the foundations for making wide-reaching, long-lasting change. We continued our work building the evidence base by leading research into poverty and disadvantage, using this evidence to advocate for systems and policies that will improve people’s lives.

Key highlights

7
BSL staff member Justin Tan at the BSL expo

Social enterprises

Businesses for good

BSL’s social enterprises not only continue to help end poverty and disadvantage in practical ways, but also have an important place in building connections and shaping communities. Across both our social enterprise arms – Brotherhood Books and our op shops – we’ve helped reduce waste and grow the circular economy, provide more affordable goods to our community, and open opportunities for people to develop skills and participate.

Key highlights

8
A dark-skinned person learning on a counter with their face reflected in the glass

Volunteering

Our community of changemakers

Volunteers have been at the centre of BSL’s success since our beginnings more than 90 years ago. We’ve been building on these foundations by continuing to harness the passion, experience and talents of volunteers, as we work together towards an Australia free of poverty.

Key highlights

9
Three people standing together outside and smiling at the camera

Chaplaincy

Care, community, and connections

With BSL’s values and culture at the core, we’ve continued to support our staff and volunteers working at the coalface of poverty and disadvantage. Through individual conversations, team sessions, and organisational-wide activity, our chaplaincy work cares for the carers and cultivates our calling. We also support older people using our aged care services, and network across Anglican and other faith communities to grow connections for greater impact.

Key highlights

10
Care, connections and community for older people

We assisted older people to take part in the things that are meaningful and purposeful to them via different supports in different places – at home, in the community or in residential care. At our Clifton Hill Residential Aged Care Facility, up to 110 older people – many from backgrounds of disadvantage – had a place to call home and enjoyed our welcoming communal spaces, nutritional meals prepared by an onsite chef, and making connections with other residents and the broader community. Our social hubs were also another way for older people to make friends and boost their wellbeing, with recreational activity programs offered in five locations across Melbourne.

1663

older people supported to live the life they want through our community services

142,070

hours of social activities and respite provided to help people engage socially and be connected

We provided welcoming and inclusive services for older people from more than 12 cultural backgrounds, with languages spoken including Arabic, Croatian and Chinese

‘The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.’
—
Di, partner and carer for aged care participant Sally
—
Moving forward with sector reforms

BSL has been working hard to ensure the learnings and improvements from the Royal Commission into Aged Care are implemented across our aged care services.  In our residential care services, we’ve supported our residents through a change in funding models  and taken part in new reporting to government to ensure we are meeting our obligations. This includes improved processes for gaining direct resident feedback on how we can improve and ensuring we have the right qualified staff to maintain quality outcomes.  Across community aged care, we’ve also made changes to the way we communicate service fees and get direct feedback on service quality. We will continue to grow and reshape our services to better meet the needs of older people in our communities.

‍

4-star preliminary rating awarded to our Clifton Hill Residential Aged Care Facility – putting us in the top third of Australia
‘We’re continuing to adapt to changes in the sector and evolving to keep delivering the best possible services for the older people we work with.’
—
Dustin Pham, BSL Senior Manager Community Care
—
Celebrating the official opening of Clifton Hill Residential Aged Care Facility

In February 2023 we were delighted to finally mark the official launch of our BSL Clifton Hill Residential Aged Care Facility by the Federal Assistant Minister for Aged Care, The Hon Ged Kearney. The state-of-the-art facility started welcoming residents back in March 2020 and was designed to support older people’s wellbeing by providing quality accommodation and 24/7 nursing support.

It was an honour to have Wurundjeri Elder, Uncle Bill Nicholson, perform the Welcome to Country and smoking ceremony, with the Assistant Minister giving an inspiring speech about BSL’s longstanding achievements in aged care, and outlining the government’s agenda for aged care reform. The day was a true celebration of the many people involved in bringing this residence to life, and we look forward to it being an important part of our community for years to come.

BSL Executive Director Travis McLeod, resident Janine Sells and The Hon Ged Kearney.
Left: Addressing staff and residents at the launch were left to right: BSL Executive Director Travers McLeod, resident Janine Sells and The Hon Ged Kearney, Assistant Minister for Health, and Aged Care.
Right: Resident and artist Noel Belfrage with staff member Dara Duch who is holding the clay sculpture he created.
Right: Resident and artist Noel Belfrage with staff member Dara Duch who is holding the clay sculpture he created.
—
—
Read more
Fun for young and old with school visits

During Intergenerational Week in April, students from the local primary school visited residents in our Clifton Hill Residential Aged Care Facility. As a special treat, our team organised a petting zoo to come along, which was enjoyed by the school kids and older residents alike.

These celebrations came on the back of regular visits from Clifton Hill Primary School students to the residence throughout the year. Through these visits, older people and school students have been able to learn and share new things, make friends of different ages, and get involved with their community.

‘I really love coming. It’s just for me a really fun chance to communicate with other generations.’
—
Clara, 10, Clifton Hill Primary School student
‘Our residents absolutely love it, and it gives them a lot of enrichment into their daily lives.’
—
Milly Kuranage, BSL Residential Services Manager
Watch the video of the visit
Assisting vulnerable and isolated older people – Critical Interim Support

BSL’s Critical Interim Support program provides immediate case management services to help vulnerable and socially isolated older people in Melbourne with limited or no supports, and who may experience deep socioeconomic disadvantage.

Demand for the program has been strong, highlighting the need for the initiative across our communities. Since 1 September 2022 to 31 August 2023 we’ve worked with 119 people, bringing the total number of people we’ve supported to 268 across the three years we’ve delivered the program. With our well-established partner networks and community connections, most referrals have come from aged care assessment teams, hospitals and health professionals. We are also working closely with Carer Finders providers as they support people needing mostly navigation and connection, while we focus on those who also need intensive case management support.

Of the 87 people who have been provided with support:

50 were discharged from our program and now receive a Home Care Package

7 were supported to transition to residential aged care

27 were referred to specialist supports, such as elder abuse and substance supports, or reconnected with family and friends

—
—
Shaping a strong economic future at federal Jobs and Skills Summit

In September, we were one of only 100 invitees asked to take part in the federal government’s Jobs and Skills Summit in Canberra. To bring the wisdom of lived experience into the room, we supported two of our participants, Nathan Carolus and Shaima Hussain, to share their stories courageously with all attendees, and to speak privately with Australia’s Prime Minister and Treasurer.

Our Executive Director, Travers McLeod, also helped advocate for change by speaking on building better pathways for economic and social participation. These presentations, along with the research and policy work we brought to the summit, have helped spark government action to open up more training and jobs opportunities for more people.  

BSL Youth Advisers Shaima, Nathan, and BSL Executive Director Travis McLeod at Parliament House for the federal Jobs and Skills Summit
BSL Youth Advisers Shaima (left), Nathan (middle), and BSL Executive Director Travers McLeod (right) at Parliament House for the federal Jobs and Skills Summit
Prime Minister Anthony Albanese and BSL Youth Adviser Nathan speak at the federal Jobs and Skills Summit, Parliament House, Canberra
Prime Minister Anthony Albanese and BSL Youth Adviser Nathan speak at the federal Jobs and Skills Summit, Parliament House, Canberra

Federal Budget outcomes following summit and other advocacy:

$200m

for place-based initiatives announced to help address entrenched disadvantage

$9.1m

allocated to extend Youth Transition Support services to boost employment outcomes

‘It was really good to be there and have people hear me, so it’s not just people reading facts and numbers, but they understand our real experience.’
—
Nathan Carolus, BSL youth participant and Jobs and Skills Summit attendee
—

Watch BSL’s Executive Director speak at the summit

Read more
See the press release
Planting the SEED for a better way back to work

In January 2023, we hosted the Workforce Australia Employment Parliamentary Committee to visit and meet participants of our SEED (Sustaining Economic Empowerment and Dignity) project in Seymour, a BSL initiative giving local women free support to get ahead financially.

The committee’s experiences hearing first-hand about the positive impact of this voluntary employment engagement program, combined with our submission highlighting the shortcomings of existing compliance program ParentsNext, helped pave the way for a new direction in getting people back to work. In an example of our advocacy in action, the federal government has now decided to abolish ParentsNext in 2024 and replace it with a voluntary program – supporting our long-term goal to empower people to join the workforce with confidence.

In June 2023 the Victorian Minister for Women, The Hon Natalie Hutchins, launched a report using Seymour as a case study that highlights how women's economic security is deeply affected by where they live, and how they're connected. It provides insights about adopting a gender lens and flipping the narrative from focusing on disadvantage to building opportunity. There was strong interest in how this research approach could be used to investigate circumstances in other towns and regions.

The SEED project team with government visitors, stakeholders and participants.
The SEED project team with government visitors, stakeholders and participants.
75%

of SEED participants who set employment as a goal have found jobs

‍

‘Since being part of the SEED project, I found a sense of belonging and empowerment that every woman needs… I became part of a community and regained hope for my future.’
—
‘Carol’, SEED participant
—

‍

Read the report
Impacting the Federal Budget through the Economic Inclusion Advisory Committee

In April 2023, the first report of the federal government’s Economic Inclusion Advisory Committee was released and included some crucial recommendations ahead of the May Federal Budget. With our Executive Director an appointed member of the committee, BSL’s insights and research informed a range of recommendations to help people afford the basics of life, overcome barriers to employment and inclusion, and get local support where they need it. We also enabled the committee to hear directly from people about their lived experience, such as the choices they faced between paying for medicine or electricity bills. The report and our advocacy through various media were critical in elevating the conversation across Australia and supporting better outcomes for people living in poverty, including an increase to the JobSeeker rate in the Federal Budget.

‍

$40

a fortnight increase to JobSeeker rate following Federal Budget advocacy alongside other community campaigns

20

people shared their experience of employment services and income support with Economic Inclusion Advisory Committee

‘It is time for lasting rather than temporary policy choices to end poverty, especially when cost of living pressures are growing and making it even tougher for Australians experiencing disadvantage. Singular responses are important but often insufficient as poverty impacts all ages and requires a range of policy interventions.’
—
Travers McLeod, Executive Director, BSL
—
Watch ABC 7.30 Report interview about report recommendations
Read media release
Giving every child the chance to thrive — Early Years Summit

We were invited to join with early childhood experts, academics, government and other community organisations to share our collective vision for change at the federal government’s Early Years Summit in Canberra, in February 2023. Recognising that strong and secure childhood experiences are a launchpad for better lives, we took the opportunity to contribute our knowledge of what’s needed to ensure every child in Australia has the best possible start. A particular focus was bringing to the table our expertise in working with children and families experiencing disadvantage, and what it will take to get the right support to those who need it most. The insights shared will contribute to the government’s Early Years Strategy, set to be released later in 2023.

People pictured on the stage during talks at the Early Years Summit
Talks at the Early Years Summit

One in six children in Australia is still living in poverty

‘This is a rare and incredibly important event to overhaul how Australia approaches early childhood development. If done properly, this has the potential to be a life-changing piece of reform that will benefit Australia for decades to come.’
—
Travers McLeod, Executive Director, BSL
—
Read media release
Informing a better and fairer education system

As part of its commitment to lifting student outcomes across Australia’s schools, the Australian Government is leading a review to inform the next National School Reform Agreement (NSRA). In recognition of BSL’s expertise across policy and research as well as on-the-ground service delivery, our Executive Director was appointed in May 2023 to join the Reference Group providing advice to guide the review. Reform priorities will be advised later in 2023. The next NSRA will be agreed in 2024, following collaboration and consultation across the country, including with communities experiencing disadvantage.

36+

members of Reference Group, spanning education and community representatives from across Australia

‍

‘BSL is pleased to be part of the review to inform a more equitable education system that better recognises a broader range of knowledge, skills, attributes and capabilities. A system in which all young people feel valued and can finish their formal schooling with what they need to lead purposeful and engaged lives with an ability to pursue lifelong learning.’
—
Michael Scicluna, David Scott School Principal
—
Showcasing BSL’s 93-year history tackling disadvantage

In June we held our first ever three-day expo at Victoria’s Parliament House. Attendees, including government ministers, shadow ministers, backbenchers and the public, came to the iconic Queen’s Hall to learn about our programs and services across all life stages. This was also the first week Parliament House had been open to the public since COVID-19 restrictions ceased. We hosted a series of events including panel discussions on social procurement with civil engineering company Fulton Hogan, and with the Grattan Institute and the Victorian Council of Social Service about how we can partner together and with government for a poverty-free Victoria.

Another highlight was ministers launching reports from our Social Policy and Research Centre (SPARC) – the first on user experiences of digital platforms in the NDIS market, and the second on creating opportunity through initiatives like our women’s economic security projects in Seymour (SEED). This was a successful week in our policy and advocacy work, and we look forward to building on the opportunities created by the expo to work with government in continuing to drive lasting change and reshape our communities for the better.

Expo display in the Queen's Hall at Victoria's Parliament House
Left: Expo display in the Queen's Hall at Victoria's Parliament House
Right: BSL expo discussion in the Queen's Hall at Victoria's Parliament House
Right: BSL expo discussion in the Queen's Hall at Victoria's Parliament House
65%

of Victorian Members of Parliament participated in our expo to lift the conversation around poverty and disadvantage

2

research reports launched by government ministers and 3 discussion panels held on addressing poverty in Victoria

‘Thanks to the Brotherhood of St. Laurence and their CEO Travers for highlighting their incredible work at the Parliament of Victoria last week; all working together towards a Victoria free of poverty.’
—
Brad Rowswell MP, Shadow Treasurer
‘The Brotherhood of St. Laurence has been working hard since the 1930s to help Victorians out of poverty. Their display in Parliament’s Queen’s Hall this week showcased the important work they do every day right across Victoria. It was great to catch up with BSL CEO, Travers McLeod, and the rest of the team and lend my support to a Victoria free of poverty.’
—
Ryan Batchelor, Labor MP for Southern Metropolitan region
First Tucker Oration since 2019

A major achievement was the return of our Tucker Oration in May, celebrating the legacy of BSL’s founder, Father Gerard Tucker. Our chaplain Reverend Dr Michelle Trebilcock spoke on the topic of Faith and Justice in a Secular Age, challenging everyone to continue to put people at the centre with grace and humility.

BSL chaplain Reverend Dr Michelle Trebilcock at the Tucker Oration, standing at the podium
BSL chaplain Reverend Dr Michelle Trebilcock at the Tucker Oration
150+

people in attendance

‘It was wonderful to be at Christ Church, South Yarra, and I enjoyed talking to so many people afterwards who I hadn’t seen since before COVID-19.’
—
Phil, oration attendee
—
Watch the video
Find out more
Building networks and partnerships for social justice

BSL took over leadership of the Anglicare Australia Chaplains and Parish Partnership Network in 2022, focusing on supporting collaborations and conversations across all the Anglicare Australia agencies nationwide. This peer network opens opportunities to learn from one another, grow best practice, and learn more about other initiatives that help drive change.

We’ve also been working closely with parishes in Melbourne to assist their partners in getting involved in the social justice space, through the Diocese and Parish Partnerships program. Our focus is on supporting parishes working with grassroots groups to set up initiatives for change in their own patch.

70

Anglicare Australia staff collaborating and sharing best practice

14

partners supported to create local change through Diocese and Parish Partnerships program

‘Some really interesting projects are now being considered through parish partnerships, and we try to be a sounding board to make these projects happen.’
—
Scott Holmes, BSL chaplain
—
Services, events and pastoral care to connect our community

As well as our regular BSL site visits, workshops and pastoral care, we also held many special events to bring people together. In October 2022 we celebrated the animals in our lives at our annual ‘Blessing of the Pets’ event, where staff brought their furry friends along. We also held ‘Eggster’ interfaith services across our aged care and community hub centres in April, inviting people to share their stories through the symbolism of the egg.  

Other highlights included our weekly church services attended by over 20 people each week at Clifton Hill Residential Aged Care Facility, creating important opportunities for communal reflection. We also held a commemorative service for Anzac Day and a memorial service honouring lost loved ones for All Saints' Day in November, along with other events at Banksia Carrum Downs and Frankston.

Chaplain, Scott Holmes, and Head of Youth, Elmina Joldic, with her dog, Billy.
Left: Chaplain, Scott Holmes, and Head of Youth, Elmina Joldic, with her dog, Billy.
Our chaplains Debra and Scott with Marketing Manager for Aged Care, Vera Parovic’s dog, Olive.
Our chaplains Debra and Scott with Marketing Manager for Aged Care, Vera Parovic’s dog, Olive.
49

weekly church services for Clifton Hill Residential Aged Care Facility residents to pray and connect

50

people attended All Saints’ Day to remember and reflect

‘Thank you so much. You are much appreciated.’
—
BSL Clifton Hill Residential Aged Care Facility team member
—
Read more about Blessing of the Pets
Commemorating 8-hour day and the rights of workers

In collaboration with other local ministers, our chaplaincy team supported an event in April to mark the first ever 8-hour day march and strike held back in April 1856 – beginning a movement advocating for fair working hours and conditions. Held at the Victorian State Library, we heard powerful speeches from esteemed panellists across different industries, including Dr Mark Zirnsak (Uniting Vic.Tas), Patty Kinnersly (Our Watch), Emma Dawson (Per Capita Australia), and Dr Jeff Sparrow (The University of Melbourne), facilitated by Melbourne’s Deputy Lord Mayor Nicholas Reece. We then marched alongside academics, government officials, and workers’ rights representatives to the 8-hour day monument opposite Victorian Trades Hall, as part of our longer-term strategy to raise the public conversation about decent and secure work with a liveable wage for all.

A photo of the stage at the 8-hour day march and strike showing people and a screen
Event in April to mark the first ever 8-hour day march and strike held back in April 1856
35

people marched in honour of workers' rights

—
—
25 years of helping families get school-ready with HIPPY

HIPPY (Home Interaction Program for Parents and Youngsters) is a free two-year early-learning program – and in 2023 we celebrate turning 25! HIPPY is now in over 100 Australian communities experiencing high disadvantage, helping give parents and carers the confidence and tools to get their children ready for a great start to school and engage in learning. The program also employs tutors who have been parent participants in HIPPY themselves, setting them up with skills and opportunities for work.

In another key achievement, our funding was extended by the Commonwealth Department of Social Services to continue to deliver HIPPY across Australia, including in First Nations communities. We’ve since been transitioning the program to focus more on younger ages at 3 and 4 years, recognising this critical period of development and supporting families to get connected earlier with children’s services.

Artwork created for HIPPY program packs by Lena Smith, a Kamilaroi Yinarr woman and former HIPPY parent and tutor, to celebrate and affirm First Nations art and culture in the program.
Artwork created for HIPPY program packs by Lena Smith, a Kamilaroi Yinarr woman and former HIPPY parent and tutor, to celebrate and affirm First Nations art and culture in the program.
6148

families received hands-on skills and knowledge

587

tutors were employed in HIPPY, opening pathways to work and education

83%

of graduating families said their child was ready for school

—
—
Boosting education outcomes through Frankston North partnerships

We worked with Monterey Secondary College in Frankston North to deliver an Engagement Program – a targeted, local community initiative to support disengaged students to have better education outcomes and avoid entering the youth justice system. Through flexible support delivered directly on the school grounds, we’ve helped students stay connected and overcome barriers to education.

We also supported the Frankston North community through the Enhancement Activities project, working with schools across the region to boost parent involvement and student participation. This initiative has helped improve academic progress, lift attendance, and open opportunities for students and parents alike. By 2025 this program will transition to be managed by the school, which is a great outcome for all involved.

120

students at Monterey Secondary College supported to stay connected to school through Engagement Program

30

parents and carers volunteering across 3 schools as part of Enhancement Activities project

‘Since I’ve been a volunteer, I have learned new skills which helped me get a job.’
—
Debbie, Enhancement Activities project parent and volunteer
—
Bridging the gap with Family Learning Support Program

Our Family Learning Support program works with families from diverse backgrounds living in public housing estates across Melbourne’s inner north and west. In partnership with the Victorian Department of Education and local children’s and education services, we helped families overcome barriers to participation through one-on-one home learning sessions, local playgroups, and tailored support to access services.

One of the signature features of our program is our bicultural workforce model, recruiting from the communities we serve to create a culturally safe environment and help boost participation. In Mernda we hosted local State MP for Yan Yean, Lauren Kathage, for her first visit to the Jindi Child and Family Centre. Lauren had the chance to meet parents involved in our playgroup and discuss the key issues impacting local communities, as well as hear about the strengths and aspirations of local families.

Lauren Kathage MP pictured with a group of Jindi staff during her visit
Lauren Kathage MP meets Jindi staff on her visit
132

multicultural playgroup sessions helping families connect and get support

7

languages spoken by our bilingual staff at our Family Learning Multicultural Playgroup.

'At first my daughter and me were very shy [at playgroup], but the mothers came from my country and told me they have lots of troubles too. I noticed my daughter was playing with another child and she started to speak, sing songs too.'
—
Playgroup participant
—
Strengthening capacity of early childhood services to support diverse communities

We’ve continued to explore new ways for our sector to better support children and families from diverse backgrounds. Since 2001, we’ve been delivering cross-cultural training to early childhood and service providers to help them develop a deep understanding about the cultural and racial dignity of children and families. Over that time, we’ve trained more than 1000 participants across Victoria, helping embed culturally safe practices and make services welcoming places for everyone.

We’ve also worked to improve inclusion by increasing culturally diverse representation in the early childhood workforce, through initiatives such as our Early Years Bicultural Mentorship Pilot. With the pilot supporting bicultural people experiencing disadvantage to take up roles in the early childhood sector, we’ve helped build a more culturally diverse workforce and supported people facing barriers to employment to kickstart their careers.

19

Local Government Areas had Best Start Facilitators taking part in cross-cultural training

8.5/10

Average rating in Best Start Facilitators’ confidence to share knowledge and learnings

‘I really enjoyed the whole workshop and feel excited to take the knowledge back into my work after some deep thought and reflection.’
—
Cross-cultural training participant
—
Fun, learning and connection at our playgroups

We helped bring children and their families together at our playgroups across Melbourne, creating a safe space to meet, share and support one another. At our Jindi Family and Community Centre, families took part in activities led by qualified early childhood staff and volunteers and were referred to other early years services for further support where needed.

We also helped people from diverse backgrounds connect through our Family Learning Multicultural Playgroup, assisting parents to support their children’s development in a culturally appropriate environment. As part of our commitment to employing people from the communities we’re working in, several of those who had attended playgroup as parents in the past were given roles as session coordinators, helping many take their first step into a paid job.

Ayel and her son Oliver (left) and Ken (right) enjoy playgroup
Left: Ayel and her son Oliver (left) and Ken (right) enjoy playgroup
Samar, with baby Quasem, and twins Ali (left) and Mohammed (right)
Samar, with baby Quasem, and twins Ali (left) and Mohammed (right)
25

families on average per week came to learn and grow at Jindi community playgroup

7

languages spoken by our bilingual staff at our Family Learning Multicultural Playgroup.

‘At first my daughter and me were very shy [at playgroup], but the mothers came from my country and told me they have lots of troubles too. I noticed my daughter was playing with another child and she started to speak, sing songs too.’
—
Playgroup participant
—
Supporting people with disability to shape their own futures – LAC and ECA

We again helped create positive change in the lives of people with disability through both our Local Area Coordination (LAC) and the Early Childhood Approach (ECA) services. These services assisted eligible people with disability to access supports through the National Disability Insurance Scheme (NDIS), and connected people with disability to other supports and services – even if they weren’t participants in the NDIS. By drawing on people’s strengths and focusing on what was important to them, we helped people with disability build their skills, grow their confidence, and boost their participation across their communities.

‍

a graphic of disability stats
40,808

people with disability supported to reach their goals through LAC (5529 new participants since FY 2022)

17,264

children with disability connected with assistance through ECA (7800 new participants since FY 2022)

10,759

first NDIS plans implemented to link people with services and support

‘Thanks for meeting with me on Wednesday. Gosh… I’m really not used to having people advocate for me… it’s so strange (and wonderful!). Thanks for being kind, patient, professional and explaining things at my pace.’
—
Disability service participant, Rosebud
—
Building community capacity across partnerships and networks

A key focus is setting up relationships in local communities that can help promote inclusion, improve accessibility of services, and grow the knowledge base of other providers to better support people with disability. One of the ways we made this happen was through co-location of our services at 19 partner locations such as neighbourhood houses and community health centres, as well as specialist legal, First Nations, and employment services. We’ve also helped strengthen local capacity by collaborating regularly at over 50 network meetings, working groups and communities of practice, finding new ways to achieve more together.

624

organisations supported in their work by BSL’s disability services

319

organisations grew their knowledge and skills through participation in BSL’s specific capacity-building programs

1148

engagement activities with co-location partners to promote inclusion and accessibility

—
—
Leading the way with our Disability Action Plan

In late 2022 we released our inaugural Disability Action Plan (DAP), setting out a long-term commitment to access and inclusion, and our next steps for creating positive impact for people with disability. The plan was co-authored by Joshua Morgan, BSL’s Diversity and Inclusion Lead, whose lived experience as a blind person brought specialist insights into how we can improve access and inclusion for people with disability across BSL and the broader community.

‘The support I have had from BSL leadership, with both advocacy and accessibility, has shown a real and demonstrative effort to make BSL a diverse and inclusive organisation.’
—
Joshua Morgan, BSL Diversity and Inclusion Lead
—
Read the Disability Action Plan
Creating connections and pathways through our social enterprises

Our social enterprises have helped make change in ways that match the unique needs of the different communities they serve – ranging from corporate volunteering collaborations, to lending op shop clothes to our David Scott School for students to learn about dressing for job interviews. Creating pathways to participation has been another key focus, with many people getting their start in the workforce through volunteering or employment at our social enterprises. This support includes partnering with students with disability from Melbourne Polytechnic to work in our op shop warehouses, equipping participants with practical, hands-on skills for work and life.

940

volunteers made a difference volunteering in our social enterprises supporting our stores and Brotherhood Books

‘I’m helping at the ground level, enabling change.’
—
Sonia, BSL Brunswick op shop volunteer
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Listen to BSL’s Helen Moppert talk about op shops on 3AW radio
Brotherhood Books returns a Digger’s WW1 diary

Our Brotherhood Books warehouse receives tens of thousands of donated books every year, but in early 2023 we inadvertently received a piece of long-lost family history. It was a diary written by Digger James Leslie Robinson starting in 1916, which had been mistakenly given to BSL with other books for donation. Thanks to a feature story in The Age, the diary was eventually reunited with its rightful owners, and will be cherished by James’s family for generations to come.

‘This diary is one of the most jaw-dropping things I’ve ever seen. It pretty much gave me the shivers.’
—
Greg Simpson, Brotherhood Books warehouse manager (quote taken from The Age)
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Read more in The Age story
Three new stores, thousands of new opportunities

It was another year of milestones for our op shops as we expanded our network, partnering with our communities to bring new stores to new locations. We opened a new store in Mill Park, and our highly successful Grovedale store moved to a bigger location in Belmont where it continues to thrive.

We also welcomed a very special addition in March 2023, when the op shop at St Bartholomew’s Anglican Church, Burnley, began running in partnership with BSL. A smoking ceremony marked the official opening of the destination store, with the historic site featuring an unusual blend of Art Deco influences, beautiful stained-glass windows and a belltower.

Outside our Burnley store located at St Bartholomew’s Anglican Church.
Outside our Burnley store located at St Bartholomew’s Anglican Church.
Wurundjeri Elder Aunty Joy Murphy Wandin AO commemorates the opening of Burnley with a Smoking Ceremony.
Wurundjeri Elder Aunty Joy Murphy Wandin AO commemorates the opening of Burnley with a Smoking Ceremony.
23

op shops provided affordable, quality goods to tens of thousands of people in our communities

‘Knowing that the money from items bought in store funnel back to programs in the community, and BSL’s work to alleviate poverty, makes it extra special for me.’
—
Zoe, Mill Park Op Shop Manager
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Read more
Shining a light on issues shaping poverty and disadvantage

We worked to influence policies and practices across the big issues that have the most impact on people facing poverty and disadvantage. Key areas of research and policy focus included climate change and energy equity, economic security and employment to create pathways out of poverty and building inclusive communities where everyone can thrive. By lifting the profile of the challenges that matter, we’ve helped mount the case for practical change that has a real-life impact on people right across Australia.

7

publications to help set the agenda across energy, work and inclusive communities

23

policy submissions to raise our collective voice with government and decision makers for change

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Read our policies and submissions
Sparking action on climate and energy

People experiencing disadvantage are hit hardest by climate change and soaring energy costs – which is why we’ve been helping ease pressures for those impacted most. In 2022 we released our foundational Power Pain report uncovering energy stress in Australia and setting out recommendations for policy change. We engaged with Commonwealth and state governments, and the Essential Service Commission, on the report findings, with the report covered in various media throughout the country, helping lift the conversation on key energy issues and highlighting the growth of ‘energy poverty’.

We were also a community outreach partner in the Victorian Government’s Power Saving Bonus initiative, assisting people without internet access or with language/digital literacy barriers to apply. In April 2023 we were delighted to host a visit and media conference for the Premier of Victoria and the Minister for Energy to mark the milestone of 1 million Victorians claiming the bonus across the life of the program, helping households throughout the state bring their energy bills down.

Premier at BSL’s Coolibah Centre marking milestone of 1 million Power Saving Bonus claims
Premier at BSL’s Coolibah Centre marking milestone of 1 million Power Saving Bonus claims
16,000+ households supported by community outreach partners to claim their Power Saving Bonus and make the switch to cheaper energy
16,000+ households supported by community outreach partners to claim their Power Saving Bonus and make the switch to cheaper energy
96

people including government, academics and the community took part in our Power Pain webinar

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$4 million+

delivered in Power Saving Bonuses to help lower the impact of energy bill shock

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The changing face of volunteering

What we’ve thought about volunteering in the past has changed. Now, people can volunteer in all sorts of ways – and new opportunities are coming all the time. In the past year, our volunteers have contributed their time and expertise across many different roles – including providing professional advice and expertise on our Board, tutoring students, giving older people companionship, and coming alongside our community as business mentors for women from migrant backgrounds.

As well as making a big difference to other people’s lives, getting involved has also had a significant impact on volunteers themselves. A big focus for BSL is equipping people to get ahead, and we’ve continued to support volunteers into different opportunities to gain new skills, grow connections, and use their experience as a pathway into paid employment.

‍

7%

of our volunteers moved onto paid employment after volunteering with BSL

10

volunteers live outside Victoria providing mentoring, training and tutoring

‘He taught me how to be a self-taught person… it has boosted my confidence, which has helped me a lot.’
—
Digital Literacy program participant on his experience working with online volunteer Dennis, NSW
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Taking volunteering forward

At BSL, volunteers are an essential part of our team in helping us to shape change. Our volunteers make up nearly 40% of BSL’s workforce and are passionate advocates for doing what’s needed to end poverty and disadvantage in Australia.

In recognition of the power of volunteering, we’ve been exploring new ways to grow volunteering opportunities. We’re continuing to build on our volunteer engagement strategy to include volunteering across every part of BSL. We want volunteering to remain at the heart of our culture and central to what we do, with everyone who wants to be involved given the opportunity to contribute and be part of advancing BSL’s vision and purpose.

Volunteer contributions vary from serving breakfast to primary school students, teaching computer skills to those experiencing digital disadvantage, tutoring English to migrants and refugees, sharing workforce skills with long-term job seekers, giving advice and guidance to BSL’s research and advocacy efforts, offering companionship to the elderly and so much more.

Why people want to volunteer at BSL*:

*Source: Better Impact Data Management System, survey of active volunteers and applicants across 2022–2023 financial year.

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1249

volunteers gave their time, skills and expertise to 49 roles across 29 programs.

‘We want volunteering to be available to anyone – every person who believes in and supports the goal of BSL to prevent and eradicate poverty should be able to do so.’
—
Tracey O’Neill, BSL Senior Manager Volunteer Engagement
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Saying thank you at National Volunteer Week

In May 2023 we celebrated National Volunteer Week, where the theme was ‘The Change Makers’ – a perfect fit for our vision and mission at BSL. Across the week we took part in many different activities and events to honour our volunteers, including flipping pancakes with corporate volunteers from Herbert Smith Freehills at the Fitzroy Breakfast Club, and getting involved in the celebrations across our BSL op shops.

We were also delighted to take the opportunity to present our Years of Service awards to recognise our long-serving volunteers. Janette Goulas was honoured with an award for volunteering in our Bentleigh op shop for 20 years, with 69 other award recipients also recognised – a remarkable achievement!

3 people at the National Volunteer Week breakfast club holding breakfast items
National Volunteer Week breakfast club
BSL Moonee Ponds Op Shop staff
BSL Moonee Ponds Op Shop staff
480+

years of combined service to BSL contributed by our 69 award recipients

‘I’m motivated by the idea that any work that I do has potential positive impact on the livelihoods of other people.’
—
Kevin, BSL ICT service desk volunteer
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Watch our National Volunteer Week video
More people Given the Chance to get into work

Our successful Given the Chance program built on its impressive track record, again helping job seekers facing disadvantage get a foothold into paid employment. This year the program celebrated 15 years of partnership with ANZ, with over 370 people offered placements in that time – and around 60% going on to permanent roles. We also grew our national impact by expanding the program beyond Victoria to include New South Wales and Tasmania.

Another major highlight was building on the Given the Chance model to create a specific employment program for people with disability. Known as Chance for All, this pilot program in partnership with ANZ helped people with disability across Victoria and Tasmania find pathways to inclusive, accessible work. 

194

people getting into the workforce through Given the Chance program placements

8

people with disability taking up inclusive, accessible roles with Chance for All program

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‘It’s changed my life 100%... That makes me so proud of what I’m doing and how that reflects to my kids and how they are seeing me.’
—
Hind Alfaki, Engineer, Fulton Hogan – Given the Chance participant
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Watch Hind’s story
Celebrating successes of work and financial security initiatives

We assisted people to boost their job prospects and become more financially secure through our financial inclusion programs that work with people on low incomes to enhance their economic security and financial wellbeing. Our BSL Jobs Victoria program again helped thousands of job seekers with multiple barriers to employment to find decent, sustainable work. With our team speaking over 30 languages, we provided intensive support in a culturally appropriate way.

In more recognition of our success working with the most vulnerable job seekers in priority places, we were also granted an extension in funding for our Work and Learning Centres. With a strong partnership model at the core, these centres are setting the benchmark for innovation in job support – positioning us as a trusted voice to help guide government reforms and shape the future of employment services.

At exit from Saver Plus program, participants report higher average financial wellbeing scores for feeling financially comfortable and financially resilient
142

employers partnered with us through BSL Jobs Victoria program

653

new participants across Victoria, and 309 through BSL service delivery, were helped to get job ready through Work and Learning Centres

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‘We’ve helped thousands of people get job ready, many who have maintained employment.’
—
BSL Jobs Victoria spokesperson
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Watch the story of BSL Jobs Victoria
Advocating for full participation through Employment White Paper

After sharing our insights at the federal government’s Jobs and Skills Summit, we were invited to make a submission to guide the development of the government’s Employment White Paper. We took the opportunity to recommend a refocus on improved employment and training services, with a priority to build empowering pathways for participation that shift away from compliance. Our submission drew on the ability and experience of people and teams from right across BSL, highlighting our breadth of knowledge and value in helping set the national agenda. To accompany the submission, our Youth Advisers also prepared a video calling on government to centre young people’s voices, think locally and be bold.

‘Through the eyes of a young person, sometimes it’s like the guys beyond the sky have decided for us. But I want to make my own decisions – I have aspirations to work in construction.’
—
Chuck, 21 years old, Logan QLD – Youth Adviser
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Watch the full Youth Advisers video to hear more perspectives
Supporting the call for change in Workforce Australia inquiry

We called for critical reforms as part of the federal government’s Inquiry into Workforce Australia Employment Services, raising our voice to reshape the system to better support people into decent work. This advocacy included making a submission to the inquiry and empowering people with first-hand experiences of employment services to speak directly with members of the Workforce Australia Parliamentary Committee, sharing their stories to help inform the way forward.

This work was on top of our submission to the inquiry looking specifically at ParentsNext as an ineffective and compliance-driven program, and our recommendations for a voluntary employment program instead like BSL’s SEED (Sustaining Economic Empowerment and Dignity) initiative. We also hosted a visit to Seymour for the Parliamentary Committee to hear about the positive impact of SEED directly from participants, helping lay the foundations for the federal government’s decision to abolish ParentsNext.

29

people with lived experience of Workforce Australia services shared their stories and perspectives with BSL’s support

‘People perform better when they don’t have the threat of homelessness and starvation hanging over their heads.’
—
Workforce Australia participant and review contributor
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Watch BSL’s Executive Director speak on ABC’s 7.30 Report
Building a solid foundation of support with Education First Youth Foyers

BSL continues to play a key role in supporting the development and delivery of Education First Youth Foyers, which are integrated learning and accommodation centres that provide young people at risk of homelessness with stable accommodation as a foundation for engagement in education and employment. As part of our focus on evidence-based ways of working, we’ve been partnering with organisations delivering Education First Youth Foyers across Victoria and Tasmania to support the delivery of an evidence-informed model and help ground their work in ‘Advantaged Thinking’ – an approach that builds on and invests in young people’s strengths.

In the last year, Anglicare Tasmania ran three Youth to Independence facilities that delivered an Education First Youth Foyer model, with the Tasmanian Government now committing to building two more Youth Foyers in recognition of their success. In Victoria BSL also continued to deliver three Education First Youth Foyers across the state, supporting up to 120 young people at any time to get the help they needed to find their way forward. The Victorian Government has also announced investment in two more Education First Youth Foyers in regional Victoria.

Broadmeadows Youth Foyer participants Shakara, Stephen, Chaltu and Jayden enjoy afternoon tea
Left to right: Broadmeadows Youth Foyer participants Shakara, Stephen, Chaltu and Jayden enjoy afternoon tea
Left to right: Chaltu, Blaise and Jayden enjoy a game of basketball at our Broadmeadows Youth Foyer
Left to right: Chaltu, Blaise and Jayden enjoy a game of basketball at our Broadmeadows Youth Foyer
3

Education First Youth Foyers delivered across Australia, supporting up to 120 young people

‘Education First Youth Foyer was a launch pad where I could prepare myself for a future I could thrive in. I could practice living independently without the immense stress that I would have experienced had I tried renting privately or staying in my previous housing. This meant that I was able to stay in education, receive support to gain employment in the areas I’m interested in and say yes to opportunities I would have missed out on otherwise. Because of the Education First Youth Foyer I could see a future of myself, and I’ve survived to live it.’
—
Sam, Broadmeadows Education First Youth Foyer participant
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Sustainable youth employment that meets workforce needs – NYEB

The National Youth Employment Body (NYEB) brings together people and organisations to drive systemic change to enable all young people to achieve meaningful work and build a skilled workforce for employers. At a national level, leaders advocate for reform and change the narrative around young people in Australia. At a local level, employers, young people, the community and skills and training providers collaborate to develop and own solutions that are right for their communities.

In response to Federal Treasury’s call for their insights and ideas, the NYEB and BSL sent collaborative submissions to the White Paper and the House Select Committee on Workforce Australia last year. Our NYEB Youth Advisers prepared a video to accompany the White Paper submission, calling on government to centre young people’s voices, think locally and be bold.

With funding support from the Paul Ramsay Foundation, Vincent Fairfax Family Foundation, Macquarie Group Foundation and Ian Potter Foundation, the NYEB drew on the strength of local expertise in nine youth unemployment hotspots across Australia. These are in Frankston Mornington Peninsula, Hume and Warrnambool Moyne (VIC), Logan-Beaudesert and Gold Coast (QLD), Adelaide – North and South (SA), Greater Darwin (NT), Shoalhaven and Eurobodalla (NSW). At these sites, we supported Community Investment Committees (CICs) that brought together local employers, industry representatives, skills and training providers, young people, and community and government agencies, to create strategies and opportunities to help young people into decent jobs and strengthen the local workforce.

The Gold Coast CIC has been leading efforts to improve employer practice and inspire organisational change for meaningful investment in young people. Its Employer Champion Toolkit was launched in a major event in September 2022 with 117 local and national stakeholders in attendance from employment services, the youth and community sector, education, and all levels of government.

A group of people at the Employer Champion Toolkit Launch
Employer Champion Toolkit Launch
Key CIC achievements across Australia
Key CIC achievements across Australia

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170

young people participated in employment pathways enabled by the CICs

41

employers contributed to the design of employment pathway projects

‘Hearing from young people helps inform changes we can make to our recruiting procedures and how, as a whole organisation, we can support young people, giving them every opportunity to excel.’
—
CIC employer, Gold Coast
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Empowering young people to be part of making change

BSL’s work with young people is grounded in an ‘Advantaged Thinking’ approach, where we build on and invest in the capabilities and aspirations of each young person to help create the life they want. As leaders in this area, we look to shift away from problem-focused thinking and towards a future that invests and believes in young people.

Our Youth Advisers are a perfect example of this theory in action. Over the past year, 13 Youth Advisers have led the way by guiding our work in the youth and employment space and advocating directly with government and other decision makers. In another highlight, our Youth Advisory Group was honoured as a finalist in the 2022 Hume Young Leaders Awards – recognising its achievements supporting young people from refugee and migrant backgrounds to shape their path.

70+ attendees took part in two-day National Youth Employment Body Community of Practice event, co-designed and co-produced by our Youth Advisers.
70+ attendees took part in two-day National Youth Employment Body Community of Practice event, co-designed and co-produced by our Youth Advisers.
70+

attendees took part in two-day National Youth Employment Body Community of Practice event, co-designed and co-produced by our Youth Advisers

2

Youth Advisers shared their lived experience at the federal government’s Jobs and Skills Summit in Canberra

8

Youth Advisers took part in workshops to develop the new Strategy 2030 for BSL

‘Through my involvement I want to make sure young people don’t feel isolated at work, and help young people communicate with their bosses.’
—
Youth Adviser
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On track for success by Building Youth Pathways

Our Building Youth Pathways program worked with 143 young people to help them reach their career goals and grow their skills for work or further learning. Drawing on our strong partnerships with employers from industries across Victoria, young people were given the chance to experience different career paths, build their community networks, and become work ready. In the past year, 105 young people took up employment opportunities through the program.

A key partnership was with Jayco, a caravanning supplier looking to boost its workforce and fill skills gaps in its team. We collaborated with Jayco in both Frankston and Dandenong to create a training and employment program that works for both young people and the business, supporting young people to get their foot in the door with practical experience and growing the Jayco workforce.

5

young people offered jobs at Jayco Frankston after completing training program

‘The feedback I have received from the team has been great. They were impressed with the quality of the candidates, the enthusiasm they displayed, and how easy it was to work with yourself and your team at BSL.’
—
Jayco employer
‘Rita has been working at Jayco since the end of November and was so impressive she had three managers all wanting her to work on their line.’
—
Jayco employer
Helping young people get their start with First Jobs

For families facing long-term unemployment or without experience of the Australian work system, it can be hard to know what’s needed to get their kids into work. We’ve helped take down these barriers with our BSL Jobs Victoria First Jobs project – a community-based program supporting young people who have never worked to get their first job. In the past year, 35 young people from diverse backgrounds registered to learn practical skills like creating a resume, applying for jobs, and interview techniques – helping them understand the process and step confidently into the world of work.

7

secondary-school students secured their first-ever part-time jobs

23

young people taking part in First Jobs were supported into employment

‘I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready.’
—
Ahmed, First Jobs participant
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Welcoming a new principal to lead the David Scott School

Our David Scott School in Frankston delivers an alternative education program in a friendly community setting. It offers the equivalent of years 11 and 12 for young people who have become disengaged from school, to put them on the path to achieving their life goals.

With a history of improving the outcomes of young people experiencing disadvantage through education, we were delighted to welcome Michael Scicluna as the new principal at the start of the 2023 school year. Building on our strong track record of creating a safe and inclusive learning community, Michael is continuing the school’s impact in helping young people reconnect to their education, communities and futures.

‘It’s been a real privilege getting to know the students and their families, along with the tremendous staff, at the David Scott School. With 120 students enrolled this year, we’re excited to be a part of their educational development and help them flourish in the classroom and beyond.’
—
Michael Scicluna, David Scott School Principal
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Watch Michael Scicluna talk about school disengagement on ABC TV’s The Drum
Saying YES to a Voice to Parliament

We believe an enshrined Indigenous Voice to Parliament would create lasting impact for all Australians, which is why we’ve worked hard over the last year to build understanding and support for constitutional change. In late 2022, our Sambell Oration – which throws the spotlight on an important social justice issue affecting Australia – focused on how the Uluru Statement from the Heart was created through extensive consultation with Aboriginal and Torres Strait Islander people, with presentations from two of its key architects, Aunty Pat Anderson AO and Professor Megan Davis.

Other ways we supported the initial call for change included appointing a Voice to Parliament Engagement Coordinator, hosting a BSL Talks event to engage multicultural communities, getting involved in the Yes23 campaign and attending their launch event in Adelaide, hosting a briefing by Together Yes on upskilling our staff to run ‘kitchen table conversations’, developing education and awareness resources for staff and program participants, signing the Digital Uluru Statement Canvas, and networking with other changemakers nationwide to amplify our campaign.

BSL Executive Director Travers McLeod at 2022 Sambell Oration with Prof. Megan Davis and Aunty Pat Anderson
Left to right: BSL Executive Director Travers McLeod at 2022 Sambell Oration with Prof. Megan Davis and Aunty Pat Anderson
Pictured are a range of stickers and magnets for Yes23 activations
Yes23 activations: Hundreds of BSL staff took part in activities to educate people about the referendum
394

people took part in Sambell Oration to hear why the Voice matters

500+

people came together to lift the conversation at Yes23 launch

‘There’s a real opportunity here for us to change the nation, to change the narrative of the nation, and it’s going to take us as a nation to reimagine who we should and could be.’
—
Aunty Pat Anderson AO, 2022 Sambell Oration
‘While we embraced the Uluru Statement from the Heart back in 2017, we know this isn’t enough. In BSL’s view Australia’s Constitution won’t be complete without the Voice.’
—
Travers McLeod, Executive Director, BSL – Sambell Oration Response
Watch the Sambell Oration video
Read more about the Voice
Building on our Stretch RAP progress

Launched in 2021, we’re now entering the final year of our Stretch Reconciliation Action Plan (RAP) – a dynamic, nationally recognised framework to support our reconciliation journey with Australia’s First Nations people. Over the RAP’s span so far, we’ve been working to support culturally safe services and sites, increase BSL’s growing staff and community awareness of First Nations cultures and issues, lift First Nations representation across our team, and drive long-lasting change that improves outcomes for all First Nations people – now and in generations to come.

Some of our highlights in helping achieve our plan:

  • Celebrating National Reconciliation Week – BSL hosted more than six major events encouraging everyone to be a voice for reconciliation, including a barbecue at iconic Charcoal Lane, Fitzroy, and a guided yidaki (didgeridoo) meditation session in our NDIS offices in Preston. All staff attended at least two events internally or externally.
  • Starting a BSL First Nations Internship program – supporting opportunities for Indigenous people to contribute and grow their knowledge and skills.
  • Creating a specialist role to boost and strengthen BSL’s First Nations workforce – proud Indigenous woman Grace Birch joined the team in February 2023 as BSL’s First Nations Employment Adviser.
A group of BSL staff pictured at National Reconciliation Week
National Reconciliation Week
‘The future is really exciting… with our collective passion for social justice, we can help create real change for First Nations people here at BSL and out in the broader community.’
—
Grace Birch, BSL First Nations Employment Adviser
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Sharing Indigenous stories through Unfinished Business exhibition

In May 2023, we supported Manningham Art Gallery’s Unfinished Business exhibition – an international portrait and story exhibition sharing the experiences of First Nations people with disability. Our First Nations Cultural Ambassador, Uncle John Baxter, was a curator and one of the lead subjects in this piece of work. The exhibition’s personal and complex stories are helping highlight the high rates of disability in Australia’s First Nations communities and raising widespread awareness of the need to advocate for change.

30

First Nations people with disability sharing their stories in the exhibition

‘Being an Aboriginal, I think it gives a great deal of pride and sense of purpose as well… saying, well yes, there are a lot of good strong Aboriginal people around, they have got their head in the right place and they can not only have a good in-depth understanding of the past, but also look forward to the future as well as a signal that there are brighter tomorrows, and as a collective group, that we can change the attitude of people to our kids and grandchildren and nephews and nieces to give them better opportunities at life than we had.’
—
Uncle John Baxter, Latji Latji man and Cultural Ambassador, BSL
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Creating a place where everyone belongs

In 2022 we set up a new, dedicated team to focus on promoting diversity, equity and inclusion across BSL. The team has been working towards increasing diversity in the BSL workforce in different ways, including reshaping recruitment practices and supporting managers to be more inclusive. We’ve also been increasing the culture of inclusion by bringing on board a dedicated First Nations Employment Adviser, appointing Jenna Ahmat as the Reconciliation Program Lead, running workshops about inclusion across the organisation, and setting up support groups for diverse staff as a place to share stories, challenges and information.

15

workshops held across BSL to help boost understanding of inclusion

100+

BSL staff with disability came together to meet and share as part of our Disability Inclusion Network

‘Part of inclusion is making sure everyone can belong, and the other part is making sure people can bring their whole unique selves to work – and that’s what we aim to do.’
—
Denisse Sandoval, BSL Diversity, Equity and Inclusion Manager
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Celebrating our diverse community

BSL staff and volunteers got on board and lent their support across many festivals and events this year, helping bring our community together and celebrate the differences that make us great. In February we took part in our first Midsumma Pride March – a kilometre-long parade of allies supporting gender and sexuality diversity. This was followed by a BSL community stall at Victoria’s Pride Festival, where we took the opportunity to talk with hundreds of people about what we do and got involved in the street party with a pop-up op shop and information about all our services.

We also marked Harmony Week in March with a range of activities, recognising the enormous contribution people of all cultures and backgrounds make to the fabric of BSL and the broader community. In May, our disability services team proudly attended the Wyndham City Council’s IDAHOBIT Day event to show support against homophobia, biphobia, interphobia, and transphobia within the local community.

A group of BSL staff holding a BSL banner and marching at the Midsumma Pride March
Left: Midsumma Pride March
Our Youth Advisory Group (YAG) at Harmony Week
Right: Our Youth Advisory Group (YAG) at Harmony Week
30+

people ‍from BSL showed their support for gender and sexuality diversity at Midsumma Pride March

20+

people from BSL helped run our community stall at Victoria’s Pride Festival engaging with hundreds of community members

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Improved collaborations and practice through the FMP Network

BSL programs on the Frankston Mornington Peninsula (FMP) are part of a network where information about our programs, services and community activities are shared, offering many opportunities to collaborate, learn and connect about crossover issues. The network meets quarterly, and the result has been cross-pollination across our community, youth and inclusion programs, disability services and aged care.

A recent FMP activity was a cultural immersion tour at Willum Warrain, providing the team with an opportunity for increased understanding of First Nation’s culture while sharing stories and experiences with colleagues from different programs. The included a welcoming ceremony and yarning/discussion in the Ngargee area, with storytelling, dance, and learning about the Koorie Bushtucker trail, as well as First Nation’s cultural awareness training on the impacts of colonisation, the stolen generation, treaty and reconciliation.

A group of people pictured at the FMP Cultural Immersion Tour
Left: FMP Cultural Immersion Tour
A group of people pictured at the FMP Cultural Immersion Tour
Right: FMP Cultural Immersion Tour
52

members from the FMP Network shared key information, resources, tools and knowledge

‘The FMP Network has brought together different programs and services from across BSL as we are one organisation in the Frankston and Mornington Peninsula community. It’s valuable to have key contacts for services so community members can easily connect between youth, disability, aged care, children’s programs and volunteering in the local area.’
—
Kath Struthers, BSL Community Capacity Building Lead, Disability Services
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Read Nathan's story
https://bsl-annual-report.webflow.io/stories?story=a-voice-for-change

A voice for change

Left to right: Prime Minister Anthony Albanese and BSL Youth Adviser Nathan speak at the federal government’s Jobs and Skills Summit, Parliament House, Canberra
‘It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.’

A voice for change

Nathan is a 23-year-old man from Frankston who has been connected with BSL’s youth and employment services over the last five years. In 2022, BSL supported Nathan to attend and share his personal experiences of disadvantage at the federal government’s Jobs and Skills Summit.

I was totally shocked when BSL asked me to come to Canberra and be involved in the summit. I didn’t really believe it – it was kind of crazy.

I spoke on a panel about people who have faced disadvantage coming into the workforce – the problems they’ve had and how they’ve gotten around it. I talked about how I had grown up with domestic violence and there were people on the panel with all sorts of different backgrounds. It was really cool and inspiring to hear everyone talk there.

The crazy part for me, was everyone you would expect to see in Canberra was there – the Prime Minister, Treasurer, a bunch of people from government and business people. I also got to have a brief chat with the Prime Minister and Treasurer individually afterwards. It was unbelievable to have them hear directly from me one-on-one. I told them how appreciative I was to be there and it was really important, and how it meant a lot that someone like me could be talking to all these people that make decisions.

I hope that by sharing my story, other people won’t have to go through a lot of the things I have in the future. It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.

Now, I’m doing all sorts of personal and professional development stuff, including hosting events around social issues. It’s the most significant thing that’s happened to me in forever. Overall, I’m just very appreciative of what BSL has done for me and is doing for other people.

Nathan is a 23-year-old man from Frankston who has been connected with BSL’s youth and employment services over the last five years. In 2022, BSL supported Nathan to attend and share his personal experiences of disadvantage at the federal government’s Jobs and Skills Summit.

I was totally shocked when BSL asked me to come to Canberra and be involved in the summit. I didn’t really believe it – it was kind of crazy.

I spoke on a panel about people who have faced disadvantage coming into the workforce – the problems they’ve had and how they’ve gotten around it. I talked about how I had grown up with domestic violence and there were people on the panel with all sorts of different backgrounds. It was really cool and inspiring to hear everyone talk there.

The crazy part for me, was everyone you would expect to see in Canberra was there – the Prime Minister, Treasurer, a bunch of people from government and business people. I also got to have a brief chat with the Prime Minister and Treasurer individually afterwards. It was unbelievable to have them hear directly from me one-on-one. I told them how appreciative I was to be there and it was really important, and how it meant a lot that someone like me could be talking to all these people that make decisions.

I hope that by sharing my story, other people won’t have to go through a lot of the things I have in the future. It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.

Now, I’m doing all sorts of personal and professional development stuff, including hosting events around social issues. It’s the most significant thing that’s happened to me in forever. Overall, I’m just very appreciative of what BSL has done for me and is doing for other people.

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Read Carol's story
https://bsl-annual-report.webflow.io/stories?story=growing-a-brighter-future-with-seed

Growing a brighter future with SEED

The SEED project team with government visitors, stakeholders and participants.
‘I became part of a community and regained hope for my future.’

Growing a brighter future with SEED

Carol is a 56-year-old woman who was experiencing financial hardship before getting financial training from our SEED (Sustaining Economic Empowerment and Dignity) project in Seymour.

I have a workplace injury that has had a significant impact on my mental health, confidence and ability to secure employment. Given these challenges, I have had ongoing and varied contact with employment agencies. It has often caused much anxiety and stress, and I haven’t always been sure which direction to proceed.

I found many of the requirements of employment agencies to be punitive and punishing in nature. The offices were uninviting and intimidating, and I felt like the providers were looking down on me.

Since being part of the SEED project, I found a sense of belonging and empowerment that every woman needs. I found it inspiring and encouraging as I learned to recognise my skills and strengths, and how these can be translated into employment or a small business. Unlike other employment services programs, I did not feel pressured or coerced into doing things that would tick a box or meet criteria.

The biggest change I have found is how I manage my finances. I also have connected with other women and local resources that have helped me build my confidence. Throughout the program I became part of a community and regained hope for my future.

*Pseudonym

Carol is a 56-year-old woman who was experiencing financial hardship before getting financial training from our SEED (Sustaining Economic Empowerment and Dignity) project in Seymour.

I have a workplace injury that has had a significant impact on my mental health, confidence and ability to secure employment. Given these challenges, I have had ongoing and varied contact with employment agencies. It has often caused much anxiety and stress, and I haven’t always been sure which direction to proceed.

I found many of the requirements of employment agencies to be punitive and punishing in nature. The offices were uninviting and intimidating, and I felt like the providers were looking down on me.

Since being part of the SEED project, I found a sense of belonging and empowerment that every woman needs. I found it inspiring and encouraging as I learned to recognise my skills and strengths, and how these can be translated into employment or a small business. Unlike other employment services programs, I did not feel pressured or coerced into doing things that would tick a box or meet criteria.

The biggest change I have found is how I manage my finances. I also have connected with other women and local resources that have helped me build my confidence. Throughout the program I became part of a community and regained hope for my future.

*Pseudonym

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https://bsl-annual-report.webflow.io/stories?story=strengthening-our-first-nations-workforce

Strengthening our First Nations workforce

Grace Birch, BSL First Nations Employment Adviser
‘The future is really exciting… we can help create real change for First Nations people.’

Strengthening our First Nations workforce

Coming to join BSL has actually been quite special to me. My family is from Fitzroy and grew up in a large Aboriginal community in the high-rises near where BSL first started in Melbourne almost 100 years ago – so I feel really connected with the local area and its people.

My family – my dad, aunties, uncles and grandparents – all experienced living in poverty. My nan still lives in the same government house in Collingwood! And even though they don’t live in poverty anymore, I can see how that experience affected them and the challenges and struggles they had to face.

It’s for these reasons that I really enjoy being part of BSL. A big focus of my work is growing and strengthening our First Nations workforce and helping them to thrive. We know that when you hire a First Nations person, you’re not just hiring them but you’re also supporting their family and community – there’s a big trickle-down effect. So, we’re continuing to look for practical ways to open up opportunities at BSL and help First Nations people develop their careers.

To do this, we’re drafting a First Nations Strategy that sits alongside our Stretch Reconciliation Action Plan (RAP) to look at our retention and recruitment, and workplace culture and impact. I’m passionate about also looking at the different transferable skills mob have that could apply to different jobs – it’s hard to put that lived experience on a CV, so we need to look outside the box.

The future is really exciting. I feel like people at BSL are really on board and with our collective passion for social justice, we can help create real change for First Nations people here at BSL and out in the broader community.

‍

Coming to join BSL has actually been quite special to me. My family is from Fitzroy and grew up in a large Aboriginal community in the high-rises near where BSL first started in Melbourne almost 100 years ago – so I feel really connected with the local area and its people.

My family – my dad, aunties, uncles and grandparents – all experienced living in poverty. My nan still lives in the same government house in Collingwood! And even though they don’t live in poverty anymore, I can see how that experience affected them and the challenges and struggles they had to face.

It’s for these reasons that I really enjoy being part of BSL. A big focus of my work is growing and strengthening our First Nations workforce and helping them to thrive. We know that when you hire a First Nations person, you’re not just hiring them but you’re also supporting their family and community – there’s a big trickle-down effect. So, we’re continuing to look for practical ways to open up opportunities at BSL and help First Nations people develop their careers.

To do this, we’re drafting a First Nations Strategy that sits alongside our Stretch Reconciliation Action Plan (RAP) to look at our retention and recruitment, and workplace culture and impact. I’m passionate about also looking at the different transferable skills mob have that could apply to different jobs – it’s hard to put that lived experience on a CV, so we need to look outside the box.

The future is really exciting. I feel like people at BSL are really on board and with our collective passion for social justice, we can help create real change for First Nations people here at BSL and out in the broader community.

‍

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Building work skills and confidence

Rita at work at Jayco
‘Rita was so impressive she had three managers all wanting her to work on their line.’

Building work skills and confidence

Rita is 20 years old and relocated to Australia from New Zealand in 2020 because of family violence and childhood trauma. When she arrived, she was not eligible for Centrelink payments, so was supported by a minimal allowance from her sister.

When Rita was first referred to BSL, she wasn’t taking part in education or employment, lacked confidence and spent a lot of time gaming. After exploring her interests and finding that Rita likes hands-on work, she joined our Building Youth Pathways program working at caravanning manufacturer, Jayco. Rita impressed the managers at Jayco from the outset and was immediately offered a role in general assembly. She has since had three managers all wanting her to work on their line.

Now, Rita is mentoring new starters at Jayco and relishing every opportunity. She is grateful for the support she has received at BSL as before ‘she had no idea how to find or get a job’ – and now, she is helping others find their way in the workforce.

‍

Rita is 20 years old and relocated to Australia from New Zealand in 2020 because of family violence and childhood trauma. When she arrived, she was not eligible for Centrelink payments, so was supported by a minimal allowance from her sister.

When Rita was first referred to BSL, she wasn’t taking part in education or employment, lacked confidence and spent a lot of time gaming. After exploring her interests and finding that Rita likes hands-on work, she joined our Building Youth Pathways program working at caravanning manufacturer, Jayco. Rita impressed the managers at Jayco from the outset and was immediately offered a role in general assembly. She has since had three managers all wanting her to work on their line.

Now, Rita is mentoring new starters at Jayco and relishing every opportunity. She is grateful for the support she has received at BSL as before ‘she had no idea how to find or get a job’ – and now, she is helping others find their way in the workforce.

‍

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https://bsl-annual-report.webflow.io/stories?story=taking-the-first-step-into-work

Taking the first step into work

BSL Jobs Victoria First Jobs participant Ahmed
‘I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready.’

Taking the first step into work

Our BSL Jobs Victoria First Jobs project helped Ahmed build his confidence and get started in employment.

Living in Flemington Public Housing with a Somalian and Ethiopian background, I found myself at a crossroads at 18, just emerging from the COVID-19 lockdowns and completing high school. I found myself in the uncertain territory of a first-time job seeker.

I first came to know about the First Jobs project through a flyer in my building. Upon meeting up with my mentor, I was able to craft my resume and start applying for roles. Eventually, I secured my initial work experience in a retail op shop in Prahran, then gaining an additional two roles alongside it, while balancing my studies.

Now closing in on two years working with BSL, I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready and a valuable addition to any workplace. Moreover, I’ve been given new perspectives on gaining employment and what makes a person a superstar employee that’s irreplaceable, which I’m extremely thankful for.

For anyone who has the opportunity to be part of this program, I strongly encourage you to seize it. BSL’s mentorship program is a supportive, straightforward approach to employment that I’m grateful for. It has made job hunting simple and accessible.

Our BSL Jobs Victoria First Jobs project helped Ahmed build his confidence and get started in employment.

Living in Flemington Public Housing with a Somalian and Ethiopian background, I found myself at a crossroads at 18, just emerging from the COVID-19 lockdowns and completing high school. I found myself in the uncertain territory of a first-time job seeker.

I first came to know about the First Jobs project through a flyer in my building. Upon meeting up with my mentor, I was able to craft my resume and start applying for roles. Eventually, I secured my initial work experience in a retail op shop in Prahran, then gaining an additional two roles alongside it, while balancing my studies.

Now closing in on two years working with BSL, I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready and a valuable addition to any workplace. Moreover, I’ve been given new perspectives on gaining employment and what makes a person a superstar employee that’s irreplaceable, which I’m extremely thankful for.

For anyone who has the opportunity to be part of this program, I strongly encourage you to seize it. BSL’s mentorship program is a supportive, straightforward approach to employment that I’m grateful for. It has made job hunting simple and accessible.

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https://bsl-annual-report.webflow.io/stories?story=creating-change-through-social-enterprises

Creating change through social enterprises

It’s people like Sonia who remain the heart and soul of our op shops.
‘Volunteering can change the face of society. I’m at the ground level, enabling change.’

Creating change through social enterprises

If you’ve visited our BSL Brunswick op shop, it’s likely you’ll have met Sonia. She’s a talented actor and thrifting enthusiast, loves a good chat, and is extremely passionate about volunteering in the local community.

Her journey with BSL began in 2022, when she joined us with the vision of changing the face of disability through volunteering. Sonia is a proud advocate for people experiencing the everyday challenges of living with disability. And she certainly shines in her role at our BSL Brunswick op shop.

‘I like to educate people, and to help others find confidence in getting into the workplace – no matter what challenges they face’, says Sonia.

It’s people like Sonia who are the heart and soul of our op shops and are a big part in helping make our communities a better place to live.

If you’ve visited our BSL Brunswick op shop, it’s likely you’ll have met Sonia. She’s a talented actor and thrifting enthusiast, loves a good chat, and is extremely passionate about volunteering in the local community.

Her journey with BSL began in 2022, when she joined us with the vision of changing the face of disability through volunteering. Sonia is a proud advocate for people experiencing the everyday challenges of living with disability. And she certainly shines in her role at our BSL Brunswick op shop.

‘I like to educate people, and to help others find confidence in getting into the workplace – no matter what challenges they face’, says Sonia.

It’s people like Sonia who are the heart and soul of our op shops and are a big part in helping make our communities a better place to live.

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https://bsl-annual-report.webflow.io/stories?story=bridging-the-digital-divide-from-afar

Bridging the digital divide from afar

Dennis volunteered online to help others grow their ICT skills.
'It has boosted my confidence, which has helped me a lot.’

Bridging the digital divide from afar

When Dennis was looking for volunteering work online, he came across an ad for a Digital Literacy Trainer at BSL and decided he wanted to get involved. Now semi-retired, Dennis saw this opportunity to volunteer at BSL as a perfect fit for his skills, interests, beliefs and values.

Dennis lives in New South Wales and although many of BSL’s programs and services are primarily based in Victoria, this was no barrier to him coming on board as a volunteer. With the Digital Literacy Program run remotely, volunteers can be anywhere across the country helping others – no matter their location.

Since starting in the role in March 2023, Dennis has now successfully trained two participants in the program. He also helped the participants further explore their interests and learn new skills by connecting them with an online learning program offering free courses from leading universities and corporations.

Dennis’ skills and knowledge are helping others achieve their goals, with one participant commenting that ‘he has taught me how to be a self-taught person… it has boosted my confidence, which has helped me a lot’.

When Dennis was looking for volunteering work online, he came across an ad for a Digital Literacy Trainer at BSL and decided he wanted to get involved. Now semi-retired, Dennis saw this opportunity to volunteer at BSL as a perfect fit for his skills, interests, beliefs and values.

Dennis lives in New South Wales and although many of BSL’s programs and services are primarily based in Victoria, this was no barrier to him coming on board as a volunteer. With the Digital Literacy Program run remotely, volunteers can be anywhere across the country helping others – no matter their location.

Since starting in the role in March 2023, Dennis has now successfully trained two participants in the program. He also helped the participants further explore their interests and learn new skills by connecting them with an online learning program offering free courses from leading universities and corporations.

Dennis’ skills and knowledge are helping others achieve their goals, with one participant commenting that ‘he has taught me how to be a self-taught person… it has boosted my confidence, which has helped me a lot’.

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https://bsl-annual-report.webflow.io/stories?story=reshaping-the-course-for-australias-young-people

Reshaping the course for Australia’s young people

Zeina Zogheib, BSL Youth Transitions team
‘I enjoy the real impact that we have, seeing young people discover what their goals are and then achieve them.’

Reshaping the course for Australia’s young people

I love what I do. I enjoy the real impact that we have, seeing young people who have previously struggled to find something meaningful in their lives or who are finding it challenging to pursue their aspirations, to actually discover what their goals are and then achieve them. I love the impact that has and how it really changes a young person’s life. You really see them grow in confidence.

I’ve been working with BSL for almost three years now, managing a suite of programs for young people primarily from refugee and migrant backgrounds – and the joy of seeing the impact of our work for young people never gets old. In the future I want to continue to have that same impact, so we can continue to support young people in the community to reach their goals and thrive.

‍

‍

I love what I do. I enjoy the real impact that we have, seeing young people who have previously struggled to find something meaningful in their lives or who are finding it challenging to pursue their aspirations, to actually discover what their goals are and then achieve them. I love the impact that has and how it really changes a young person’s life. You really see them grow in confidence.

I’ve been working with BSL for almost three years now, managing a suite of programs for young people primarily from refugee and migrant backgrounds – and the joy of seeing the impact of our work for young people never gets old. In the future I want to continue to have that same impact, so we can continue to support young people in the community to reach their goals and thrive.

‍

‍

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https://bsl-annual-report.webflow.io/stories?story=a-chance-to-connect-and-recharge

A chance to connect and recharge

Di (right) with her wife Sally (left)
'The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.'

A chance to connect and recharge

Sally and her carer and wife, Di, live in the Cranbourne area and access BSL’s aged care services through a Home Care Package.

My wife Sally has dementia and when we moved to Cranbourne about 18 months ago, we chose BSL as our service provider. Our case worker, Geraldine, was just so friendly and helpful with us.

We got Sally into the day program and that’s really stimulated her. She’s much more alert and plus the staff are just so helpful – nothing’s too much trouble for them. The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.

We’ve also got Sally into respite sometimes, just to give us both a chance to recharge. Geraldine also checks in regularly to follow up and see how we’re doing. She’s concerned with how I’m going as well as Sally, because it’s very important as a carer that I’m doing okay. Dementia’s a horrible thing and you lose the person that was – but I’m very lucky Sally is a healthy, happy person.

BSL’s aged care services have just helped us so much and made our lives easier. It gives me what I call ‘Di time’, where I can go and do the shopping, doctor’s appointments and so on without worrying. Sally also gets stimulation and mixing with other people at the programs, interacting with staff and others that come in. It gives me real peace of mind knowing Sally is somewhere where she’s happy.

Sally and her carer and wife, Di, live in the Cranbourne area and access BSL’s aged care services through a Home Care Package.

My wife Sally has dementia and when we moved to Cranbourne about 18 months ago, we chose BSL as our service provider. Our case worker, Geraldine, was just so friendly and helpful with us.

We got Sally into the day program and that’s really stimulated her. She’s much more alert and plus the staff are just so helpful – nothing’s too much trouble for them. The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.

We’ve also got Sally into respite sometimes, just to give us both a chance to recharge. Geraldine also checks in regularly to follow up and see how we’re doing. She’s concerned with how I’m going as well as Sally, because it’s very important as a carer that I’m doing okay. Dementia’s a horrible thing and you lose the person that was – but I’m very lucky Sally is a healthy, happy person.

BSL’s aged care services have just helped us so much and made our lives easier. It gives me what I call ‘Di time’, where I can go and do the shopping, doctor’s appointments and so on without worrying. Sally also gets stimulation and mixing with other people at the programs, interacting with staff and others that come in. It gives me real peace of mind knowing Sally is somewhere where she’s happy.

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https://bsl-annual-report.webflow.io/stories?story=a-voice-for-change

A voice for change

Left to right: Prime Minister Anthony Albanese and BSL Youth Adviser Nathan speak at the federal government’s Jobs and Skills Summit, Parliament House, Canberra
‘It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.’

A voice for change

Nathan is a 23-year-old man from Frankston who has been connected with BSL’s youth and employment services over the last five years. In 2022, BSL supported Nathan to attend and share his personal experiences of disadvantage at the federal government’s Jobs and Skills Summit.

I was totally shocked when BSL asked me to come to Canberra and be involved in the summit. I didn’t really believe it – it was kind of crazy.

I spoke on a panel about people who have faced disadvantage coming into the workforce – the problems they’ve had and how they’ve gotten around it. I talked about how I had grown up with domestic violence and there were people on the panel with all sorts of different backgrounds. It was really cool and inspiring to hear everyone talk there.

The crazy part for me, was everyone you would expect to see in Canberra was there – the Prime Minister, Treasurer, a bunch of people from government and business people. I also got to have a brief chat with the Prime Minister and Treasurer individually afterwards. It was unbelievable to have them hear directly from me one-on-one. I told them how appreciative I was to be there and it was really important, and how it meant a lot that someone like me could be talking to all these people that make decisions.

I hope that by sharing my story, other people won’t have to go through a lot of the things I have in the future. It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.

Now, I’m doing all sorts of personal and professional development stuff, including hosting events around social issues. It’s the most significant thing that’s happened to me in forever. Overall, I’m just very appreciative of what BSL has done for me and is doing for other people.

Nathan is a 23-year-old man from Frankston who has been connected with BSL’s youth and employment services over the last five years. In 2022, BSL supported Nathan to attend and share his personal experiences of disadvantage at the federal government’s Jobs and Skills Summit.

I was totally shocked when BSL asked me to come to Canberra and be involved in the summit. I didn’t really believe it – it was kind of crazy.

I spoke on a panel about people who have faced disadvantage coming into the workforce – the problems they’ve had and how they’ve gotten around it. I talked about how I had grown up with domestic violence and there were people on the panel with all sorts of different backgrounds. It was really cool and inspiring to hear everyone talk there.

The crazy part for me, was everyone you would expect to see in Canberra was there – the Prime Minister, Treasurer, a bunch of people from government and business people. I also got to have a brief chat with the Prime Minister and Treasurer individually afterwards. It was unbelievable to have them hear directly from me one-on-one. I told them how appreciative I was to be there and it was really important, and how it meant a lot that someone like me could be talking to all these people that make decisions.

I hope that by sharing my story, other people won’t have to go through a lot of the things I have in the future. It was really good to have people hear me, so it’s not just people reading facts and numbers but they understand our real experience.

Now, I’m doing all sorts of personal and professional development stuff, including hosting events around social issues. It’s the most significant thing that’s happened to me in forever. Overall, I’m just very appreciative of what BSL has done for me and is doing for other people.

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https://bsl-annual-report.webflow.io/stories?story=growing-a-brighter-future-with-seed

Growing a brighter future with SEED

The SEED project team with government visitors, stakeholders and participants.
‘I became part of a community and regained hope for my future.’

Growing a brighter future with SEED

Carol is a 56-year-old woman who was experiencing financial hardship before getting financial training from our SEED (Sustaining Economic Empowerment and Dignity) project in Seymour.

I have a workplace injury that has had a significant impact on my mental health, confidence and ability to secure employment. Given these challenges, I have had ongoing and varied contact with employment agencies. It has often caused much anxiety and stress, and I haven’t always been sure which direction to proceed.

I found many of the requirements of employment agencies to be punitive and punishing in nature. The offices were uninviting and intimidating, and I felt like the providers were looking down on me.

Since being part of the SEED project, I found a sense of belonging and empowerment that every woman needs. I found it inspiring and encouraging as I learned to recognise my skills and strengths, and how these can be translated into employment or a small business. Unlike other employment services programs, I did not feel pressured or coerced into doing things that would tick a box or meet criteria.

The biggest change I have found is how I manage my finances. I also have connected with other women and local resources that have helped me build my confidence. Throughout the program I became part of a community and regained hope for my future.

*Pseudonym

Carol is a 56-year-old woman who was experiencing financial hardship before getting financial training from our SEED (Sustaining Economic Empowerment and Dignity) project in Seymour.

I have a workplace injury that has had a significant impact on my mental health, confidence and ability to secure employment. Given these challenges, I have had ongoing and varied contact with employment agencies. It has often caused much anxiety and stress, and I haven’t always been sure which direction to proceed.

I found many of the requirements of employment agencies to be punitive and punishing in nature. The offices were uninviting and intimidating, and I felt like the providers were looking down on me.

Since being part of the SEED project, I found a sense of belonging and empowerment that every woman needs. I found it inspiring and encouraging as I learned to recognise my skills and strengths, and how these can be translated into employment or a small business. Unlike other employment services programs, I did not feel pressured or coerced into doing things that would tick a box or meet criteria.

The biggest change I have found is how I manage my finances. I also have connected with other women and local resources that have helped me build my confidence. Throughout the program I became part of a community and regained hope for my future.

*Pseudonym

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https://bsl-annual-report.webflow.io/stories?story=strengthening-our-first-nations-workforce

Strengthening our First Nations workforce

Grace Birch, BSL First Nations Employment Adviser
‘The future is really exciting… we can help create real change for First Nations people.’

Strengthening our First Nations workforce

Coming to join BSL has actually been quite special to me. My family is from Fitzroy and grew up in a large Aboriginal community in the high-rises near where BSL first started in Melbourne almost 100 years ago – so I feel really connected with the local area and its people.

My family – my dad, aunties, uncles and grandparents – all experienced living in poverty. My nan still lives in the same government house in Collingwood! And even though they don’t live in poverty anymore, I can see how that experience affected them and the challenges and struggles they had to face.

It’s for these reasons that I really enjoy being part of BSL. A big focus of my work is growing and strengthening our First Nations workforce and helping them to thrive. We know that when you hire a First Nations person, you’re not just hiring them but you’re also supporting their family and community – there’s a big trickle-down effect. So, we’re continuing to look for practical ways to open up opportunities at BSL and help First Nations people develop their careers.

To do this, we’re drafting a First Nations Strategy that sits alongside our Stretch Reconciliation Action Plan (RAP) to look at our retention and recruitment, and workplace culture and impact. I’m passionate about also looking at the different transferable skills mob have that could apply to different jobs – it’s hard to put that lived experience on a CV, so we need to look outside the box.

The future is really exciting. I feel like people at BSL are really on board and with our collective passion for social justice, we can help create real change for First Nations people here at BSL and out in the broader community.

‍

Coming to join BSL has actually been quite special to me. My family is from Fitzroy and grew up in a large Aboriginal community in the high-rises near where BSL first started in Melbourne almost 100 years ago – so I feel really connected with the local area and its people.

My family – my dad, aunties, uncles and grandparents – all experienced living in poverty. My nan still lives in the same government house in Collingwood! And even though they don’t live in poverty anymore, I can see how that experience affected them and the challenges and struggles they had to face.

It’s for these reasons that I really enjoy being part of BSL. A big focus of my work is growing and strengthening our First Nations workforce and helping them to thrive. We know that when you hire a First Nations person, you’re not just hiring them but you’re also supporting their family and community – there’s a big trickle-down effect. So, we’re continuing to look for practical ways to open up opportunities at BSL and help First Nations people develop their careers.

To do this, we’re drafting a First Nations Strategy that sits alongside our Stretch Reconciliation Action Plan (RAP) to look at our retention and recruitment, and workplace culture and impact. I’m passionate about also looking at the different transferable skills mob have that could apply to different jobs – it’s hard to put that lived experience on a CV, so we need to look outside the box.

The future is really exciting. I feel like people at BSL are really on board and with our collective passion for social justice, we can help create real change for First Nations people here at BSL and out in the broader community.

‍

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https://bsl-annual-report.webflow.io/stories?story=building-work-skills-and-confidence

Building work skills and confidence

Rita at work at Jayco
‘Rita was so impressive she had three managers all wanting her to work on their line.’

Building work skills and confidence

Rita is 20 years old and relocated to Australia from New Zealand in 2020 because of family violence and childhood trauma. When she arrived, she was not eligible for Centrelink payments, so was supported by a minimal allowance from her sister.

When Rita was first referred to BSL, she wasn’t taking part in education or employment, lacked confidence and spent a lot of time gaming. After exploring her interests and finding that Rita likes hands-on work, she joined our Building Youth Pathways program working at caravanning manufacturer, Jayco. Rita impressed the managers at Jayco from the outset and was immediately offered a role in general assembly. She has since had three managers all wanting her to work on their line.

Now, Rita is mentoring new starters at Jayco and relishing every opportunity. She is grateful for the support she has received at BSL as before ‘she had no idea how to find or get a job’ – and now, she is helping others find their way in the workforce.

‍

Rita is 20 years old and relocated to Australia from New Zealand in 2020 because of family violence and childhood trauma. When she arrived, she was not eligible for Centrelink payments, so was supported by a minimal allowance from her sister.

When Rita was first referred to BSL, she wasn’t taking part in education or employment, lacked confidence and spent a lot of time gaming. After exploring her interests and finding that Rita likes hands-on work, she joined our Building Youth Pathways program working at caravanning manufacturer, Jayco. Rita impressed the managers at Jayco from the outset and was immediately offered a role in general assembly. She has since had three managers all wanting her to work on their line.

Now, Rita is mentoring new starters at Jayco and relishing every opportunity. She is grateful for the support she has received at BSL as before ‘she had no idea how to find or get a job’ – and now, she is helping others find their way in the workforce.

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https://bsl-annual-report.webflow.io/stories?story=taking-the-first-step-into-work

Taking the first step into work

BSL Jobs Victoria First Jobs participant Ahmed
‘I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready.’

Taking the first step into work

Our BSL Jobs Victoria First Jobs project helped Ahmed build his confidence and get started in employment.

Living in Flemington Public Housing with a Somalian and Ethiopian background, I found myself at a crossroads at 18, just emerging from the COVID-19 lockdowns and completing high school. I found myself in the uncertain territory of a first-time job seeker.

I first came to know about the First Jobs project through a flyer in my building. Upon meeting up with my mentor, I was able to craft my resume and start applying for roles. Eventually, I secured my initial work experience in a retail op shop in Prahran, then gaining an additional two roles alongside it, while balancing my studies.

Now closing in on two years working with BSL, I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready and a valuable addition to any workplace. Moreover, I’ve been given new perspectives on gaining employment and what makes a person a superstar employee that’s irreplaceable, which I’m extremely thankful for.

For anyone who has the opportunity to be part of this program, I strongly encourage you to seize it. BSL’s mentorship program is a supportive, straightforward approach to employment that I’m grateful for. It has made job hunting simple and accessible.

Our BSL Jobs Victoria First Jobs project helped Ahmed build his confidence and get started in employment.

Living in Flemington Public Housing with a Somalian and Ethiopian background, I found myself at a crossroads at 18, just emerging from the COVID-19 lockdowns and completing high school. I found myself in the uncertain territory of a first-time job seeker.

I first came to know about the First Jobs project through a flyer in my building. Upon meeting up with my mentor, I was able to craft my resume and start applying for roles. Eventually, I secured my initial work experience in a retail op shop in Prahran, then gaining an additional two roles alongside it, while balancing my studies.

Now closing in on two years working with BSL, I have been able to develop and further hone my interview and workplace skills, giving me the ability and confidence to become job-ready and a valuable addition to any workplace. Moreover, I’ve been given new perspectives on gaining employment and what makes a person a superstar employee that’s irreplaceable, which I’m extremely thankful for.

For anyone who has the opportunity to be part of this program, I strongly encourage you to seize it. BSL’s mentorship program is a supportive, straightforward approach to employment that I’m grateful for. It has made job hunting simple and accessible.

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https://bsl-annual-report.webflow.io/stories?story=creating-change-through-social-enterprises

Creating change through social enterprises

It’s people like Sonia who remain the heart and soul of our op shops.
‘Volunteering can change the face of society. I’m at the ground level, enabling change.’

Creating change through social enterprises

If you’ve visited our BSL Brunswick op shop, it’s likely you’ll have met Sonia. She’s a talented actor and thrifting enthusiast, loves a good chat, and is extremely passionate about volunteering in the local community.

Her journey with BSL began in 2022, when she joined us with the vision of changing the face of disability through volunteering. Sonia is a proud advocate for people experiencing the everyday challenges of living with disability. And she certainly shines in her role at our BSL Brunswick op shop.

‘I like to educate people, and to help others find confidence in getting into the workplace – no matter what challenges they face’, says Sonia.

It’s people like Sonia who are the heart and soul of our op shops and are a big part in helping make our communities a better place to live.

If you’ve visited our BSL Brunswick op shop, it’s likely you’ll have met Sonia. She’s a talented actor and thrifting enthusiast, loves a good chat, and is extremely passionate about volunteering in the local community.

Her journey with BSL began in 2022, when she joined us with the vision of changing the face of disability through volunteering. Sonia is a proud advocate for people experiencing the everyday challenges of living with disability. And she certainly shines in her role at our BSL Brunswick op shop.

‘I like to educate people, and to help others find confidence in getting into the workplace – no matter what challenges they face’, says Sonia.

It’s people like Sonia who are the heart and soul of our op shops and are a big part in helping make our communities a better place to live.

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Read Dennis’s story
https://bsl-annual-report.webflow.io/stories?story=bridging-the-digital-divide-from-afar

Bridging the digital divide from afar

Dennis volunteered online to help others grow their ICT skills.
'It has boosted my confidence, which has helped me a lot.’

Bridging the digital divide from afar

When Dennis was looking for volunteering work online, he came across an ad for a Digital Literacy Trainer at BSL and decided he wanted to get involved. Now semi-retired, Dennis saw this opportunity to volunteer at BSL as a perfect fit for his skills, interests, beliefs and values.

Dennis lives in New South Wales and although many of BSL’s programs and services are primarily based in Victoria, this was no barrier to him coming on board as a volunteer. With the Digital Literacy Program run remotely, volunteers can be anywhere across the country helping others – no matter their location.

Since starting in the role in March 2023, Dennis has now successfully trained two participants in the program. He also helped the participants further explore their interests and learn new skills by connecting them with an online learning program offering free courses from leading universities and corporations.

Dennis’ skills and knowledge are helping others achieve their goals, with one participant commenting that ‘he has taught me how to be a self-taught person… it has boosted my confidence, which has helped me a lot’.

When Dennis was looking for volunteering work online, he came across an ad for a Digital Literacy Trainer at BSL and decided he wanted to get involved. Now semi-retired, Dennis saw this opportunity to volunteer at BSL as a perfect fit for his skills, interests, beliefs and values.

Dennis lives in New South Wales and although many of BSL’s programs and services are primarily based in Victoria, this was no barrier to him coming on board as a volunteer. With the Digital Literacy Program run remotely, volunteers can be anywhere across the country helping others – no matter their location.

Since starting in the role in March 2023, Dennis has now successfully trained two participants in the program. He also helped the participants further explore their interests and learn new skills by connecting them with an online learning program offering free courses from leading universities and corporations.

Dennis’ skills and knowledge are helping others achieve their goals, with one participant commenting that ‘he has taught me how to be a self-taught person… it has boosted my confidence, which has helped me a lot’.

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https://bsl-annual-report.webflow.io/stories?story=reshaping-the-course-for-australias-young-people

Reshaping the course for Australia’s young people

Zeina Zogheib, BSL Youth Transitions team
‘I enjoy the real impact that we have, seeing young people discover what their goals are and then achieve them.’

Reshaping the course for Australia’s young people

I love what I do. I enjoy the real impact that we have, seeing young people who have previously struggled to find something meaningful in their lives or who are finding it challenging to pursue their aspirations, to actually discover what their goals are and then achieve them. I love the impact that has and how it really changes a young person’s life. You really see them grow in confidence.

I’ve been working with BSL for almost three years now, managing a suite of programs for young people primarily from refugee and migrant backgrounds – and the joy of seeing the impact of our work for young people never gets old. In the future I want to continue to have that same impact, so we can continue to support young people in the community to reach their goals and thrive.

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I love what I do. I enjoy the real impact that we have, seeing young people who have previously struggled to find something meaningful in their lives or who are finding it challenging to pursue their aspirations, to actually discover what their goals are and then achieve them. I love the impact that has and how it really changes a young person’s life. You really see them grow in confidence.

I’ve been working with BSL for almost three years now, managing a suite of programs for young people primarily from refugee and migrant backgrounds – and the joy of seeing the impact of our work for young people never gets old. In the future I want to continue to have that same impact, so we can continue to support young people in the community to reach their goals and thrive.

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https://bsl-annual-report.webflow.io/stories?story=a-chance-to-connect-and-recharge

A chance to connect and recharge

Di (right) with her wife Sally (left)
'The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.'

A chance to connect and recharge

Sally and her carer and wife, Di, live in the Cranbourne area and access BSL’s aged care services through a Home Care Package.

My wife Sally has dementia and when we moved to Cranbourne about 18 months ago, we chose BSL as our service provider. Our case worker, Geraldine, was just so friendly and helpful with us.

We got Sally into the day program and that’s really stimulated her. She’s much more alert and plus the staff are just so helpful – nothing’s too much trouble for them. The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.

We’ve also got Sally into respite sometimes, just to give us both a chance to recharge. Geraldine also checks in regularly to follow up and see how we’re doing. She’s concerned with how I’m going as well as Sally, because it’s very important as a carer that I’m doing okay. Dementia’s a horrible thing and you lose the person that was – but I’m very lucky Sally is a healthy, happy person.

BSL’s aged care services have just helped us so much and made our lives easier. It gives me what I call ‘Di time’, where I can go and do the shopping, doctor’s appointments and so on without worrying. Sally also gets stimulation and mixing with other people at the programs, interacting with staff and others that come in. It gives me real peace of mind knowing Sally is somewhere where she’s happy.

Sally and her carer and wife, Di, live in the Cranbourne area and access BSL’s aged care services through a Home Care Package.

My wife Sally has dementia and when we moved to Cranbourne about 18 months ago, we chose BSL as our service provider. Our case worker, Geraldine, was just so friendly and helpful with us.

We got Sally into the day program and that’s really stimulated her. She’s much more alert and plus the staff are just so helpful – nothing’s too much trouble for them. The support we get for Sally is fantastic. Everyone’s so friendly and welcoming.

We’ve also got Sally into respite sometimes, just to give us both a chance to recharge. Geraldine also checks in regularly to follow up and see how we’re doing. She’s concerned with how I’m going as well as Sally, because it’s very important as a carer that I’m doing okay. Dementia’s a horrible thing and you lose the person that was – but I’m very lucky Sally is a healthy, happy person.

BSL’s aged care services have just helped us so much and made our lives easier. It gives me what I call ‘Di time’, where I can go and do the shopping, doctor’s appointments and so on without worrying. Sally also gets stimulation and mixing with other people at the programs, interacting with staff and others that come in. It gives me real peace of mind knowing Sally is somewhere where she’s happy.

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Jurgen Rogowsky, playing ping pong and about to hit the ball at the BSL Coolibah Centre.

Acknowledgement of Country

The Brotherhood of St. Laurence acknowledges the Traditional Custodians of the land and waterways on which our organisation operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past and present.
This annual report spans the achievements and highlights of BSL from 1 July 2022 to 30 June 2023.
Go to bsl.org.au
Accessibility statement

BSL is committed to ensuring that staff, volunteers and community members with disability, mental health and chronic conditions, and/or those who identify as neurodiverse, or from diverse cultural backgrounds, have equal opportunities to access, engage and flourish within all activities at BSL.

Copyright 2023
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ABN 24 603 467 024
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ARBN 100 042 822

The Brotherhood of St. Laurence, ABN 24 603 467 024, is endorsed by the Australian Taxation Office as a Deductible Gift Recipient and therefore gifts of two dollars or more to the Brotherhood of St. Laurence in each relevant State of Territory are tax deductible for the donor.

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